Piattaforma di rete Ethernet KNVMS-V1

IP PBXSIPUSB

Overview
KNTECH Message Center is a pure software voice-messaging solution that enables network-wide advanced voice mail services across any voice network infrastructure, providing messaging access from internal or external telephone devices. The KNTECH IP Touch phone GUI are easy to use and require virtually no end-user training. Includes Automatic Gain Control (AGC) to dynamically regulate volume for both recording and playback. A staff extension can be designated to provide personalized call answering support. When a mailbox owner (boss) is unavailable to answer an incoming call, the Voice Mail System (VMS) will automatically route the call to their designated staff. Callers also have the option to leave a message in the boss's mailbox or dial another extension. The VMS will automatically disable the boss function outside of office hours, or when instructed by the designated staff if they are unavailable to receive forwarded calls. If the staff is unable to take the call and the caller chooses to leave a message, the message will be stored in the boss's mailbox.

Key features and technology

• 1. The system supports local direct connection and remote connection via Internet. Additionally, a dial-up modem interface is provided to allow remote administration via PSTN dial-up as required.
• 2. The CVMS is hard-disk based and configured with RAID 1 data redundancy (Mirroring) to ensure data reliability.
• 3. The Management Workstation supports connection to a black and white A4 laser printer (USB/Network type) for printing system logs and records as specified.
• 4. The system includes an automatic deletion function for expired messages. The administrator can define the maximum retention period for both un-played and saved voice messages. System administrators can define programmable limits for individual mailboxes, including maximum message length and maximum number of messages allowed.
• 5. The system performs self-diagnostic tests constantly in the background to monitor the disk drives, interface cards, and critical components, logging any deviations or alarms.
• 6. The system performs self-diagnostic tests constantly in the background to monitor the disk drives, interface cards, and critical components, logging any deviations or alarms.
• 7. The On-site Control Terminal software can output system reports and statistics in both PDF and Microsoft Excel (spreadsheet) formats.
• 9. The ringing duration before an unanswered call is routed to the CVMS is configurable on both individual user level and user class level.
• 10. The Message Waiting Lamp (MWL) will remain on or blinking until all new voice mail messages in the mailbox are acknowledged/retrieved.
• 8. The system allows experienced users to bypass voice prompts at different levels by entering a string of commands, executing them in order without playing the full prompt.

Characteristics / Technical specifications

• Product model: KNVMS-V1
• Software Model No.: KNVMS-V1
• Pure software voice-messaging solution providing messaging access from internal or external telephone devices
• Supports local direct connection, remote connection via Internet and remote administration via dial-up modem (PSTN)
• Hard-disk based with RAID 1 (mirroring) for data redundancy and reliability
• Automatic Gain Control (AGC) for recording and playback
• Management Workstation supports A4 USB/Network laser printer for system logs and records
• Automatic deletion function for expired messages with configurable retention periods for un-played and saved messages
• Configurable mailbox limits (maximum message length and maximum number of messages)
• Continuous self-diagnostic monitoring of disk drives, interface cards and critical components with logging of deviations/alarms
• Can output system reports and statistics in PDF and Microsoft Excel formats
• Configurable ringing duration before routing to the CVMS at user and user-class level
• Message Waiting Lamp (MWL) behavior: remains on or blinks until new messages are acknowledged/retrieved
• Allows experienced users to bypass voice prompts via command strings
• Message forwarding/agent (designated staff) support and automatic handling when mailbox owner unavailable